Frequently Asked Questions
Welcome to the LOS MONOS RACING Frequently Asked Questions section. Here you will find answers to our customers' most common questions. If you need further assistance, please do not hesitate to contact us – we are here to help.
1. Where do you ship to?
We currently only ship within USA. We do not offer international shipping at this time.
2. How much does shipping cost?
Shipping is FREE on all orders within USA. No minimum purchase is required.
3. How long does shipping take?
The estimated delivery time is 5 to 10 business days in total:
Processing time: 1 to 3 business days
Transit time: 4 to 7 business days
Orders placed after 5:00 PM will be processed the next business day.
4. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. Please allow up to 48 hours for the tracking link to update.
5. Can I modify or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at support@losmonosracing.com. We cannot guarantee changes once the order has been processed or shipped.
6. What is your return policy?
We accept returns and exchanges on products that meet our conditions. For more details on timeframes and conditions, please see our Return Policy.
7. What payment methods do you accept?
We accept Visa, Mastercard, American Express (AMEX), Discover, Diners Club, and JCB credit and debit cards.
8. Is my data secure?
Yes. We value your privacy and use secure and encrypted systems to protect your information. You can read more in our Privacy Policy.
9. Do you offer gift cards?
We do not currently offer gift cards, but we are working to add them soon.
10. How can I contact customer service? You can contact us in the following ways:
Phone: +54 9 11 6883-1981
Email: support@losmonosracing.com
Address: Eva Perón 3046, B1614 Villa de Mayo, Buenos Aires Province, Argentina
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
Have more questions? Don't hesitate to contact us; we're here to help.